Refund Policy
The short version. All payments are final and not refundable. You can cancel anytime, and you won't be charged again. The only exception is a billing mistake on our end, which we always fix.
All sales are final
Payments for Pro and Max aren't refundable, including partly used months, unused features, and unused weekly limits. Please try the free plan first to make sure Offcut works for you before upgrading.
Cancelling
You can cancel at any time from Manage billing in your account menu. There's no fee to cancel. You keep your plan's features until the end of the month you've already paid for, then your account moves to Free, and you won't be charged again. Your account and settings stay.
Upgrades
When you switch from Pro to Max, you're charged only the difference for the rest of the current month. Upgrade charges are also final.
Billing mistakes
If you were charged twice, charged after you cancelled, or charged the wrong amount, email our contact email from the address on your Offcut account and we'll refund the mistake. Refunds go back to your original payment method and usually show up in 5 to 10 business days.
Where the law says otherwise
Some places give consumers refund rights that can't be waived. Nothing in this policy takes away rights you have under the law where you live.
Questions
If something's wrong with your bill, please email us before filing a dispute with your bank. We can almost always sort it out faster.